About Customized Property Management

About Us

A MESSAGE FROM CUSTOMIZED PROPERTY MANAGEMENT PRESIDENT….

As a local resident of Macomb, I started my company 35+ years ago under the name of Construction Plus. As a vendor servicing multiple management companies, Condominium Associations, Homeowner Associations, Cooperatives and Apartment Communities, Construction Plus provided services such as: landscaping services
including mowing, mulch installation, flower installation, edging and shrub trimming; drywall repairs, sump pump replacement; building painting; wood replacement and general maintenance services. As I built trusted relationships with the communities we serviced, many of them asked if I would take on the day-to-day management of their community.

With those requests in mind, I established Customized Property Management. In efforts to best service my clients, I researched accounting software packages. We use Condo Manager. It was developed in conjunction with board member input to supply the best tools and reports that Board members want to see. I also employed the best management business professionals to help run my company. We take pride in being
selective with the sites we manage allowing a more personal, hands-on management style. We are available to service our clients in a manner no longer seen in today’s climate.

Our team of managers promote transparency in our work; we communicate timely and efficiently with your co-owners and Boards of Directors. Our managers work with a wide variety of trusted contractors to aid in the maintenance of each community or, if preferred, we can work with contractors that you would like to continue to use. We offer emergency services before and after office hours with live operators answering the
calls. Customized Property Management managers are experienced in working with your reserve study to best manage your future needs as well as keeping track of your co-owner contact information, leases, insurance renewals, vehicles, and pet registration. Our managers work with multiple insurance agents who specialize in Condominium and HOA insurance coverage and who offer the best prices in the industry.

Our accounting department cuts checks locally and pays invoices biweekly or as needed. They take pride in their efforts to communicate with delinquent co-owners to bring accounts current. Financial reports are delivered electronically to board members with supporting documentation prior to the 15th of each month. We keep a database of vendor W-9 forms and insurance certificates to aid in the timely completion of tax preparation, annual report filings, and insurance audits. At Customized Property Management we take management of your community serious
and believe we are “Increasing the Value of your Investment.”

Sincerely,
Kevin Hanlon

Mission Statement

At Customized Property Management we love what we do and it shows in our work. We strive to always answer your calls with a live person. We listen to your concerns and immediately make a plan to help you. We employ top property management professionals within the industry, and use award winning technology to service our clients. We are the business professionals that will take care of you today, tomorrow and into the future.

Our Value

When Customized Property Management is selected to manage your community, we listen to your concerns and evaluate the condition of the community. That way we can better advise you on items that you need immediate attention, items that can be handled with routine maintenance and items that can be done that will have an immediate impact.

Choosing a management company that has been in business for a number of years as well as has seasoned professional can benefit the community in several ways. First a management company that has been in business for several years has collected many experts in their field of business, like plumbers, electricians, water proofing, concrete, and drainage experts to name a few. Second, our management professionals have experience in every aspect of property maintenance. Handling issues right the first time not only saves the association money but eases the stress of the issue.

The purchase of a home represents the largest investment most people make. Protecting your investment and enhancing the property values of these homes of the primary purposes of our management company. Property values are often determined by the marketability of the home and its surrounding community. Communities gain reputations based upon their overall curb appeal, how the buildings are maintained. A well-managed community is often expressed by the owner of a unit to a new buyer creating a sense of community and pride of ownership.

Our management style is one of transparency, our residents within our communities are well informed with regularly scheduled newsletters, email blast or phone calls when needed. We believe communication is key in managing a community not only to serve our resident with high value service, but also to protect the value of their homes within that community.